Makkah, Saudi Arabia — Saudi Arabia is moving forward with smart technologies to improve Hajj operations. Minister of Communications and Information Technology, Eng. Abdullah bin Amer Al-Swaha, visited the Command and Control Center in the holy sites, where Director of Public Security, Lt. Gen. Mohammed bin Abdullah Al-Bassami welcomed him. The visit focused on how Smart Hajj systems are supporting safety, coordination, and real-time decision-making.
Unified Platforms for Seamless Operations
During the tour, the minister reviewed how security and technology teams collaborate under one integrated system. This structure improves emergency responses and helps ensure smooth pilgrim services. Furthermore, it reflects the Kingdom’s broader push to digitize its national infrastructure for intelligent pilgrimage management.
In his remarks, Al-Swaha emphasized the importance of artificial intelligence and the Internet of Things (IoT) in managing large-scale movement. These tech-enabled Hajj tools offer real-time insights, allowing officials to make faster, smarter decisions. Consequently, authorities are better equipped to prevent problems before they occur.
He also noted that Saudi Arabia continues to lead in applying digital innovation for the public good. By replacing manual processes with digital Hajj systems, the country is modernizing operations to meet rising expectations.
Strengthening National Operations and Response
Later, the minister visited the 911 National Center for Security Operations. Maj. Gen. Omar bin Eidha Al-Talhi provided a briefing on the systems used to handle emergency calls and coordinate government agencies. Because these platforms connect directly to national digital infrastructure, they significantly reduce response time.
Moreover, the visit highlighted how smart integration improves both speed and accuracy during crisis events. With AI tools and shared networks, the Kingdom is building a unified response model that supports real-time coordination during Smart Hajj operations.
In conclusion, Saudi Arabia’s investment in Smart Hajj reflects a clear vision for safer, faster, and more connected pilgrimage services. Through advanced tools and integrated systems, the country is redefining how large-scale events are managed.
